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Gate Access

Before the day of your booking: Install the Lockvue app and verify your email

  1. Make sure you, or your group leader, has emailed: [email protected] to request access to the gate along with anybody else in your party who may need access.
  2. Make sure you have received an email verifying your email for access called “LockVue – A smart lock was shared with you” AND have clicked the link on the email to verify your email.
  3. If you haven’t already, download the Lockvue app and register with the email that was granted access. *one email per phone. 
  4. Login to the app before you come to the gate while you have cellphone coverage or wifi. There is little to no cell coverage at the gate. 
    1. *You will only be granted access to a lock under the “my access” tab over the duration of your booking. The lock called “NGAM – Mangaonui Road”  will appear as available to use approx. 12 hours before your entry time.
    2. Here is a video on how to download the app: How to Install Lockvue
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On the day of your booking, once you are at the gate: Use the app to unlock the bluetooth lock

  1. If your app is open, close it and turn off your cell coverage or enter flight mode. This will force the app to enter “Offline Mode” when you login at the gate. 
  2. Open the Lockvue app, login, and select the tab “Find & Unlock” 
  3. Touch the sensor located in the middle of the bottom of the padlock next to the two small nodes. (See photo). 
  4. The lock should appear on your screen under the “Find & Unlock” Tab. Tap the lock to unlock it. Wait 5 seconds.
  5. Make sure to lock the gate behind you by simply shutting the padlock (no app required) 
    1. Here is a video of what this looks like: How to use lock
    2. If there continues to be an issue or the lock won’t open. See troubleshooting below
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Troubleshooting: Lockvue app won't open smart lock.

  1. Check that your Lockvue app has these permissions allowed which makes the app work correctly; Bluetooth, Location, Nearby Devices. 
  2. Try to close your app, open and try again. 
  3. Put your phone into flight mode, or turn the cell coverage off, make sure the Bluetooth is turned on and try again. 
  4. Shutdown your mobile phone, startup, open the app and try again. 
  5. Go to location with cell coverage (or wifi), and update the Lockvue app. Restart your phone, open the app and try again.
 
If you are still having trouble or your issue is not listed on here, please drive to a spot with cell phone coverage and call Luke at: (027) 254 7665
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